INFOZED – Return & Replacement Policy

1. Eligibility for Returns

• Applicable products can be returned within the defined return window if:

  • They arrive physically damaged

  • They have missing parts or accessories

  • They are defective

  • They are different from the description on the product detail page

2. Technician Visit for Certain Electronics

• For devices like smartphones, laptops, TVs, refrigerators, washing machines, etc., we may schedule a technician to inspect.

• These visits are arranged via INFOZED.IN Home Services.

• The resolution will follow the technician’s evaluation, per the Home Services Terms & Conditions.

3. Conditions for Return Processing

To process a return:

• Product must not be damaged while with you

• Must match what you received

• Must be returned in original condition, including:

  • Brand/manufacturer’s box

  • MRP tag

  • User manual

  • Warranty card

  • All original accessories

4. Handling Personal Data on Returned Electronics

• Before returning any electronic device, erase all personal data.

• INFOZED is not liable for any misuse of personal data that remains on devices.

5. Non-Returnable / Excluded Cases

• Buyer’s remorse (wrong color, model, or product ordered) is not eligible for returns.

• Products marked explicitly as “non-returnable” on the product page cannot be returned.

6. Damaged or Defective but Non-Returnable Products

• Even for non-returnable items, if you receive a wrong, defective, or damaged product, we’ll offer:

  • A full refund or

  • A replacement

• We may need to inspect or collect the item before issuing the refund or replacement.

7. Documentation for Returns

• No extra information is needed to return an item unless stated under a category-specific policy.

8. Replacement Policy

• Replacement is possible only if the same item is in stock.

• If the product is out of stock, we will issue a refund instead.

9. International Customers

• International orders are not returnable.

• However, you can request a refund within 5 business days of delivery or the estimated delivery date.

10. Return Window for Business Orders

• For INFOZED BUSINESS account holders, the return window may differ.

• Please refer to our Business Orders Return Policy for specifics.

11. Abuse of Return Policy

• We reserve the right to warn, suspend, block, or terminate customer accounts if a customer:

  • Returns items excessively

  • Cancels orders frequently

  • Refuses delivery repeatedly